Carlos Griffith is a highly skilled and versatile healthcare professional with a strong background in PC hardware and server building. Based in Mansfield, Texas, he has been serving as an IT Support Technician at Texas Health Mansfield since October 2020. With over 2 years of experience in this role, Carlos has proven to be a valuable asset to the organization.
His expertise extends beyond technical knowledge, as he possesses exceptional customer service acumen and a keen attention to detail. Carlos is well-versed in several programming languages, including SQL, HTML, and Java, which enables him to handle complex technical challenges with ease.
Throughout his career, Carlos has been actively involved in providing support to doctors, clinicians, and hospital staff, assisting them in resolving technical issues ranging from hardware failures to software troubleshooting. He is also known for his proficiency in using the ServiceNow ticketing system, streamlining the support process and ensuring efficient service delivery.
Carlos has been instrumental in the successful deployment of devices and network patching during the preparation and opening of various healthcare facilities. His technical expertise and dedication to his work have earned him recognition as a Subject Matter Expert for Curbell Rego and Sonifi Digital Door Signs. Furthermore, he has led and supported local IT technicians during significant events, such as the Epic Go-Live.
Prior to his current role, Carlos gained valuable experience as an IT Support Technician at Central Texas Medical Center, where he continued to excel in providing technical assistance to healthcare professionals and assisting in the transition of systems for Christus Health.
Carlos’s commitment to excellence is evident in his educational background as well. He holds a Bachelor’s Degree in Business Administration Information Systems with a focus on Information Technology from Andrews University.
His dedication to continuous improvement and professional growth is demonstrated by his pursuit of the CompTIA Network+ certification, showcasing his commitment to staying up-to-date with the latest advancements in the IT industry.
Outside of his professional pursuits, Carlos has also demonstrated leadership skills as the Pool Rental Coordinator at Andrews Beaty Pool, where he efficiently managed rentals and ensured a seamless experience for patrons and lifeguards alike.
With his versatile skill set, strong team-player attitude, and desire to make a meaningful impact, Carlos Griffith is actively seeking opportunities to contribute to the growth and success of a dynamic organization. His dedication, technical expertise, and customer-centric approach make him an invaluable member of any team he joins.
